Who You Gonna Call?: IT vs. LT

Do you know who to call for your Blackboard issues? Both LT and IT support Blackboard here on campus, but in different ways–though we might overlap sometimes. Here’s what we each do: Learning Technologies LT is focused on the day-to-day use of Blackboard. This...

Meet Our New Ticketing System

If you’ve called, emailed or sent a request to Learning Technologies recently, you probably noticed that you got an automated email response via Zendesk to that interaction, much like you do when you contact the IT helpdesk. And if not, well, this will help you...